Knowledge Base
AI Recommendations
Based on recent tickets, consider creating articles about:
- Two-factor authentication setup
- New data export feature
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Most Helpful Articles
These articles have the highest helpfulness ratings:
- Password Reset Guide (98%)
- Billing FAQ (95%)
- Account Security Best Practices (92%)
Articles Needing Updates
These articles haven't been updated in 6+ months:
- API Documentation (8 months ago)
- Integration Guide (7 months ago)
- Mobile App Features (6 months ago)
How to Reset Your Password
This article guides you through the process of resetting your password if you've forgotten it or need to change it for security reasons...
Understanding Your Invoice
This article explains how to read and understand your monthly invoice, including charges, credits, and proration...
Setting Up Salesforce Integration
Learn how to integrate our platform with Salesforce to sync customer data, transactions, and support tickets...
Exporting Data in Different Formats
This guide shows you how to export your data in various formats including CSV, Excel, PDF, and JSON...
Troubleshooting Common API Errors
This article helps you identify and resolve common API errors, including authentication issues, rate limiting, and data format problems...