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Ticket Summary

New

12

Open

24

Pending

8

Urgent

5

Support Agents

Alex Rivera

Alex Rivera

alex.rivera@support.com

AgentTechnical SupportAvailable

Expertise:

Account ManagementAuthenticationPassword Recovery
Response Time12 min
Satisfaction94%
342 tickets resolved
Sophia Chen

Sophia Chen

sophia.chen@support.com

AgentBilling SupportBusy

Expertise:

InvoicingRefundsSubscription Management
Response Time18 min
Satisfaction92%
289 tickets resolved
Daniel Kim

Daniel Kim

daniel.kim@support.com

AgentTechnical SupportAvailable

Expertise:

APIIntegrationsSalesforce
Response Time10 min
Satisfaction96%
412 tickets resolved
Michael Brown

Michael Brown

michael.brown@support.com

AgentProduct SupportAvailable

Expertise:

Data ExportReportingDashboard
Response Time14 min
Satisfaction95%
378 tickets resolved
Emily Johnson

Emily Johnson

emily.johnson@support.com

SupervisorCustomer SuccessAvailable

Expertise:

Customer RetentionAccount ManagementUpselling+1
Response Time15 min
Satisfaction97%
325 tickets resolved