Automations
Active Rules
High Priority for Enterprise Customers
1 condition, 1 action
Active
Auto-assign Billing Issues
1 condition, 1 action
Active
Auto-respond to Feature Requests
1 condition, 1 action
Active
Escalate Urgent Tickets
3 conditions, 2 actions
Active
Tag Tickets with Negative Sentiment
1 condition, 2 actions
Active
AI Automation Suggestions
Updated todayAuto-Categorize Feature Requests
AI detected that 32% of tickets containing phrases like "would be nice if", "feature request", or "please add" are manually tagged as feature requests. Creating an automation could save agents approximately 1.5 minutes per ticket.
Optimize "Auto-close Resolved Tickets" Rule
Analysis shows that 15% of auto-closed tickets are reopened within 24 hours. Consider extending the waiting period from 7 days to 10 days to reduce reopening rate by an estimated 40%.