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Here's your support overview for today
Open Tickets
24
Avg. Response Time
14 min
Satisfaction
94%
Resolved Today
18
Ticket Volume
Last 7 daysResponse Time
ImprovingCategory Distribution
This monthCustomer Satisfaction
Last 7 daysAI-Generated Insights
Updated 2 hours agoIncreasing Account Access Issues
Trend • Apr 10, 2023
There has been a 27% increase in account access related tickets over the past week, primarily from mobile app users. This correlates with the recent app update (v2.4.0) released on April 3rd.
Unusual Spike in Enterprise Customer Tickets
Anomaly • Apr 10, 2023
Enterprise customers have submitted 45% more tickets than usual in the past 48 hours, primarily related to API and integration issues. This may indicate a potential problem with the latest API update.
Knowledge Base Article Update Needed
Suggestion • Apr 9, 2023
The 'Password Reset' article (KB-1001) has been referenced in 35 tickets in the past month, but 40% of customers still needed additional support after reading it. Consider updating the article with clearer instructions and screenshots for the new user interface.
Agent Performance
Alex Rivera
Technical Support
Response
12 min
Satisfaction
94%
Sophia Chen
Billing Support
Response
18 min
Satisfaction
92%
Daniel Kim
Technical Support
Response
10 min
Satisfaction
96%
Michael Brown
Product Support
Response
14 min
Satisfaction
95%